Smart Chat Bot
Smart Chat Bot will help in solving your problems.
Days availability in year
24/7 to your disposal
Model sizes
Small, Mini, Micro
Natural Languages supported
English, French, German, Polish, Spanish
Integrations
- customer service plugin
- wooCommerce integration (coming soon)
- virtual assistant (coming soon)
- virtual assistant (coming soon)
Smart Chat Bot
Businesses still use rule-based chat bots, but AI driven smart chat bots are the industry standard and will only continue to grow in popularity. What Extravaganza Business Services offers is a Smart Chat Bot driven by Artificial Intelligence and backed by very advanced knowledge base.
Imagine a scenario where a customer seeks information about a product or service. The Smart Chat Bot, equipped with a wealth of knowledge, swiftly provides detailed specifications, and pricing details, and even recommends related items based on the customer’s preferences. This not only streamlines the information-seeking process but also enhances the overall customer experience.
Main functionalities
- Configurable for broaden scope for whole organization or single user scope.
- Allows to create thematic channels.
- Supports multiple agents for one organization account.
- Customer Service (like answering Frequently Asked Questions, tracking orders, and handling returns).
- Marketing and Sales (such as lead qualification and product recommendations).
- Operations (automatic repetitive tasks, scheduling appointments and providing 24/7 support).
- Personalization (tailoring interactions and recommendations based on user data and preferences).
- Data Collection (gathering feedback, collecting information for support tickets, or tracking user behavior).
- System integration (connecting with internal servers, e-commerce platforms, or customer support software to perform actions and retrieve information).
- Continuous improvement (using fine-tuning or machine learning to improve performance and accuracy over time).
Benefits
- Use natural language processing (NLP) or machine learning to understand customer requests and improve with each interaction.
- Provide fast 24/7 customer service.
- When integrated with knowledge base or other business systems, can use relevant information to deliver personalized experiences (adapting messaging it can corresponds with the phase of customer’s journey, recommending relevant products or services based on customers’ preferences, behaviors, or demographics, presenting information about new products or services, asking if customers have questions about items in customer’s shopping cart, providing the status of an order without asking for order information).
- Delivering multilingual support.
- Ensure more consistent support (customers frequently interacting with your business rarely talk to the same support agent twice, smart chat bots function on predetermined frameworks and pull answers from a single source of truth every time, resulting in consistent customer service experience).
- Provide proactive customer service providing suggestions to customers.
- Deliver omnichannel support by continuing discussions right where customers left off, regardless of the channel or device they’re using (e.g. phone, social media, or messaging apps).
- Collect customer feedback (e.g. problems, frequently asked questions, popular products and features).
- Reduce customer requests (providing order status and tracking information, offering product details, assisting with returns or refunds, balancing accounts and identifying payment issues, collecting feedback, offering self-service).
- Boost sales by doing manual, time-consuming sales tasks. Smart Chat Bot can help in: decrease bounce rate, boost conversion, reduce abandoned shopping carts, automate cross-sell and upsell strategies.
- Increase lead generation by using natural conversation.
- Reduce business costs.
- Serve more customers at scale.